Sales and Service Representative

3 weeks ago


Woodbridge, Virginia, United States Ace Hardware Full time
Company Overview

Ace Hardware is a family-owned cooperative member of Ace Hardware Corporation, operating independently as Dale City Hardware, Woodbine Hardware, Rice Hardware, and Locust Grove Hardware.

Job Summary

We are seeking a highly skilled Sales Associate to assist in the receiving, stocking, pricing of all merchandise, and maintaining a clean and orderly store environment.

Estimated Salary Range

$45,000 - $60,000 per year based on experience and qualifications.

Key Responsibilities

Customer Service:

  • Proactively assist customers in solving problems.
  • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
  • Possess a friendly outgoing demeanor; work well with customers as well as associates.
  • Ensure all radio pages and calls are answered promptly, courteously, and effectively.
  • Forward any customer complaint that cannot be handled to a member of management.
  • Possess strong product knowledge and knowledge of store layout and location of products.
  • Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations:

  • Assist in creating a positive, professional and safe work environment.
  • Assist with receiving, checking in, and stocking merchandise throughout the store.
  • Assist with maintaining back stock levels.
  • Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
  • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
  • Assist with merchandise resets through the store.
  • Provide assistance to Department Specialists, i.e. price changes, special orders.
  • Ensure signage is current throughout the store.
  • Operate forklift with proper training.
  • Communicate any Store Support Center issue to General Manager for follow-up.
  • Communicate any merchandising, cost control, or sales idea to General Manager.
  • Participate in store meetings.
  • Be professional in appearance and actions.
Benefits

We offer flexible scheduling and competitive benefits packages to our valued employees.



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