Retail Store Operations Manager

1 week ago


Rapid City, South Dakota, United States Michaels Full time
Job Summary

We are seeking a highly skilled Retail Store Operations Manager to lead our store operations and drive sales and profits. As a key member of our team, you will be responsible for delivering exceptional customer service, managing inventory, and leading a team of well-trained team members.

Key Responsibilities
  • Assist the Store Manager in planning and executing store workload, ensuring compliance with Standard Operating Procedures (SOPs) and Company programs.
  • Lead and manage adherence to SOPs and Company programs, ensuring execution of Company policies and standards.
  • Support and participate in truck un-load and stocking processes, ensuring truck standards are followed and completed within budget.
  • Manage visual merchandising standards in store and execute feature space and seasonal layouts.
  • Manage and execute inventory management processes in store.
  • Manage and execute merchandise operations and Omni channel processes.
  • Manage and execute shrink and safety programs.
  • Train, observe, and coach the team to achieve results, participate in performance management, and support Talent Development.
  • Interact with others in an accepting and respectful manner, remain positive and respectful, and promote commitment to the organization's vision and values.
  • Serve as Manager on Duty (MOD).
  • Acknowledge customers, help locate product, and provide solutions.
  • Cross-trained in Custom Framing selling and production.
  • Assist with Omni channel processes.
Requirements
  • Retail management leadership experience.
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment

Public retail store setting, taking care of our customers. All public areas are climate-controlled. Some stock rooms may not be climate-controlled. Some outdoor work if assigned to retrieve shopping carts or while unloading trucks. Frame shop contains glass cutter and heat press. Work hours include nights, weekends, and early mornings.



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