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Help Desk Specialist

2 weeks ago

Drexel Hill, Pennsylvania, United States Canon USA & Affiliates Full time
Job Description

We are seeking a highly skilled Customer Service Specialist to join our team. The ideal candidate will possess excellent communication and problem-solving skills, with a strong understanding of inventory management principles. As a Customer Service Specialist, you will be responsible for managing customer interactions through calls and emails, resolving issues, and escalating as necessary.

Responsibilities
  • Provide exceptional customer service through timely and effective issue resolution.
  • Collaborate with supervisors and analysts to develop and implement process improvements.
  • Conduct thorough research and analysis to identify root causes of issues and develop effective solutions.
  • Communicate complex information in a clear and concise manner to both internal and external stakeholders.
  • Maintain accurate records and documentation of customer interactions and issue resolutions.

Benefits
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A collaborative and dynamic work environment that values teamwork and open communication.
  • A comprehensive benefits package, including competitive pay and opportunities for career advancement.
  • Recognition and rewards for outstanding performance and contributions to the organization.