Snowsports Customer Service Representative

4 weeks ago


Hancock, Maryland, United States Jiminy Peak Full time
About the Role

This is a Part-Time or Full-Time Seasonal position in our Behind the Scenes customer contact center. As a Customer Communications Specialist, you will take calls from potential guests, answer questions, and actively book lessons for any offer within the Snowsports Department.

Responsibilities
  • Answering phones and taking reservations for the Snowsports Department.
  • Communicating with the Snowsports Department about lesson availability.
  • Providing excellent, friendly guest service.
  • Answering questions about other offerings.
Qualifications
  • Effective communication, both written and verbal.
  • Great active listening skills.
  • Patient, empathetic attitude on the phone.
  • Good time management and organizational skills.
  • Computer literacy and email communication.
  • Phone skills and familiarity with multi-line phones system.
  • Customer Service oriented.
  • Ability to submit to a Criminal Background Check (CORI) if over 18.


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