Customer Service Ambassador

3 weeks ago


Fresno, California, United States Massage Envy Full time

About Us

At Massage Envy Piazza Del Fiore, we're dedicated to helping our clients achieve their wellness goals. Our team is passionate about providing exceptional customer service and promoting the value of Total Body Care.

Salary and Benefits

  • We offer a competitive base pay starting at $16/hour plus bonuses and commissions.
  • Employer-paid healthcare, including medical, dental, and vision plans.
  • A matching 401(k) plan to help you save for your future.
  • Paid time off for full-time employees.

About the Job

As a Sales & Customer Service Associate, you'll play a key role in delivering an excellent experience for our clients. Your responsibilities will include:

  • Providing outstanding customer service and helping everyone feel valued and understood.
  • Promoting the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
  • Supporting clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.

Requirements and Qualifications

  • You have a high school diploma (or equivalent) and previous retail or sales experience (preferred).
  • You're a critical thinker with excellent math and computer skills and the ability to multitask.
  • You have great people skills and can establish positive relationships with guests.
  • You're a supporter of total body care with a general knowledge of massage and skin care services.

Why Work With Us?

  • Trained leadership that is invested in your success.
  • Award programs, like Sales Associate of the Year.
  • A caring community that strives to celebrate individuality and share knowledge.


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