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Heavy Duty Service Advisor

2 months ago

Green Bay, Wisconsin, United States FleetPride, Inc. Full time

About FleetPride, Inc.:

At FleetPride, we take pride in our work and our team. We're a leading provider of heavy-duty truck and trailer parts across North America, always looking for talented individuals to join our growing family.

We Offer:

  • Comprehensive benefits package including medical, dental, vision, 401(k) with matching contributions, life insurance, flex spending accounts, employee assistance program, short-term and long-term disability coverage, paid holidays, and more.
  • Competitive vacation time and sick leave that accrues from day one, allowing you to carry over up to 40 hours.
  • Weekly paychecks for consistent financial stability.
  • Monday-Friday day shift with a predictable schedule.
  • Opportunities for annual raises based on performance.

Your Role:

As a Heavy Duty Service Advisor, you'll be the vital link between our customers and our service team. You'll possess a strong understanding of heavy-duty trucks and trailers, enabling you to effectively communicate repair estimates, scheduling details, and work progress to our valued clients.

Responsibilities:

  • Provide clear and concise explanations of repairs and services to customers, ensuring they understand the work performed on their vehicles.
  • Prepare detailed service orders and invoices, accurately reflecting the scope of work and associated costs.
  • Manage customer interactions with professionalism and courtesy, addressing inquiries and concerns promptly and effectively.
  • Collaborate closely with our technicians to ensure timely completion of repairs and adherence to customer expectations.
  • Maintain accurate records of service history and customer information.

Qualifications:

  • Minimum 4 years of experience in heavy-duty truck parts or service, demonstrating a comprehensive understanding of the industry.
  • Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly and concisely.
  • Strong organizational skills and attention to detail, ensuring accuracy in all documentation and customer interactions.
  • Proficiency in computer systems and software applications commonly used in service environments.
  • Inventory management experience or a willingness to learn and contribute to our inventory control processes.