Restaurant Leadership/Management Position

1 week ago


Northville, Michigan, United States Chick-fil-A Full time

Restaurant Director Job Description

We are seeking a highly motivated and experienced Restaurant Director to join our team at Chick-fil-A Northville. As a Restaurant Director, you will be responsible for directing the daily operations of our restaurant, ensuring compliance with company standards and policies.

Key Responsibilities:

  • Operations:
    • Lead and support the Northville's mission, vision, and culture
    • Support and influence the restaurant's overall operational and financial goals
    • Work flexible work schedules to support the restaurant's operations and guest demands
    • Available to work 10 hour shifts up to a 50 hour work week
    • Ability to open and close the restaurant while performing safe and secure audits
    • Strictly adhere to all Company policies and procedures
    • Hold self and team members accountable to the restaurant dress code, break and lunch meal periods, and discounts policies
    • Maintain a positive working relationship and treat all team members with respect while providing them with direction and feedback
    • Manage cash accountability systems through verifying safe counts, register counts, safe deposits, and opening/closing the day on Inform
    • Lead, follow-up, and participate in daily/weekly/monthly/quarterly cleaning checklists
    • Ensure that Shift Leaders/Team Members monitor dining room, restroom, parking lot, and overall facility cleanliness
    • Be a Food Safety Ambassador in your work center and during your shifts
    • Participate in Safe Daily Criticals, ERQAs, and Equipment Temperature Checks
    • Ensure that Shift Leaders/Team Members follow recipes and read tickets to accurately prepare all orders
    • Ensure that Shift Leaders/Team Members work at a pace to maintain restaurant's established speed of service guidelines
    • Addresses guest issues that may arise using the HEARD model, consults with Owner/Operator regarding complex issues
  • Development:
    • Prepare for and participate in weekly Director leadership meetings
    • Develop your team leaders through weekly team connects
    • Perform Team Member interviews and select talent for your work center
    • Write and administer Team Member and Shift Leader reviews
    • Prepare and participate in Monthly/Quarterly 'Leader Connects' with the Owner/Operator
    • Participate in community engagement events such as school presentations, charitable events, and volunteer opportunities
    • Participate as a Grand Opening Trainer or in other market training opportunities

Requirements:

  • Previous management experience required
  • Achieve operational objectives
  • Accomplish human resource objectives
  • Perform facility opening and closing procedures
  • Maintain the flow of satisfied guests
  • Work to create a safe, secure, and healthy work environment for fellow employees
  • Work with staff to accomplish all goals
  • You will be required to demonstrate a high level of professionalism, with excellent communication skills
  • You must have the ability to take initiative and possess skills for problem solving and conflict resolution
  • You also must be efficient and detail-oriented with a strong customer focus

Benefits:

  • Competitive pay
  • Nurturing environment
  • Opportunities for advancement
  • Scholarship opportunities
  • Closed Sundays

Company Information:

Our mission is to have a positive impact in Northville and the surrounding areas by demonstrating care in all that we do.

Whether you are a guest, a team member, or neighbor, our goal is to build relationships by connecting with you and creating remarkable experiences.



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