Restaurant Leadership/Management Position
1 week ago
Restaurant Director Job Description
We are seeking a highly motivated and experienced Restaurant Director to join our team at Chick-fil-A Northville. As a Restaurant Director, you will be responsible for directing the daily operations of our restaurant, ensuring compliance with company standards and policies.
Key Responsibilities:
- Operations:
- Lead and support the Northville's mission, vision, and culture
- Support and influence the restaurant's overall operational and financial goals
- Work flexible work schedules to support the restaurant's operations and guest demands
- Available to work 10 hour shifts up to a 50 hour work week
- Ability to open and close the restaurant while performing safe and secure audits
- Strictly adhere to all Company policies and procedures
- Hold self and team members accountable to the restaurant dress code, break and lunch meal periods, and discounts policies
- Maintain a positive working relationship and treat all team members with respect while providing them with direction and feedback
- Manage cash accountability systems through verifying safe counts, register counts, safe deposits, and opening/closing the day on Inform
- Lead, follow-up, and participate in daily/weekly/monthly/quarterly cleaning checklists
- Ensure that Shift Leaders/Team Members monitor dining room, restroom, parking lot, and overall facility cleanliness
- Be a Food Safety Ambassador in your work center and during your shifts
- Participate in Safe Daily Criticals, ERQAs, and Equipment Temperature Checks
- Ensure that Shift Leaders/Team Members follow recipes and read tickets to accurately prepare all orders
- Ensure that Shift Leaders/Team Members work at a pace to maintain restaurant's established speed of service guidelines
- Addresses guest issues that may arise using the HEARD model, consults with Owner/Operator regarding complex issues
- Development:
- Prepare for and participate in weekly Director leadership meetings
- Develop your team leaders through weekly team connects
- Perform Team Member interviews and select talent for your work center
- Write and administer Team Member and Shift Leader reviews
- Prepare and participate in Monthly/Quarterly 'Leader Connects' with the Owner/Operator
- Participate in community engagement events such as school presentations, charitable events, and volunteer opportunities
- Participate as a Grand Opening Trainer or in other market training opportunities
Requirements:
- Previous management experience required
- Achieve operational objectives
- Accomplish human resource objectives
- Perform facility opening and closing procedures
- Maintain the flow of satisfied guests
- Work to create a safe, secure, and healthy work environment for fellow employees
- Work with staff to accomplish all goals
- You will be required to demonstrate a high level of professionalism, with excellent communication skills
- You must have the ability to take initiative and possess skills for problem solving and conflict resolution
- You also must be efficient and detail-oriented with a strong customer focus
Benefits:
- Competitive pay
- Nurturing environment
- Opportunities for advancement
- Scholarship opportunities
- Closed Sundays
Company Information:
Our mission is to have a positive impact in Northville and the surrounding areas by demonstrating care in all that we do.
Whether you are a guest, a team member, or neighbor, our goal is to build relationships by connecting with you and creating remarkable experiences.
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