Broadband Service Representative

7 days ago


Bellevue, Nebraska, United States Fastwyre Broadband Full time

The Retail Customer Service Representative role at Fastwyre Broadband offers an exciting opportunity for individuals who thrive in a dynamic and fast-paced environment. As a key member of our team, you will be responsible for delivering exceptional customer service by providing timely and effective solutions to our customers' needs. The estimated annual salary for this role is $52,000-$68,000.

Responsibilities
  • Customer Service: Provide prompt and professional assistance to customers, responding to their inquiries and resolving issues in a timely and effective manner.
  • Sales and Revenue Growth: Sell products and services to customers, ensuring individual, team, and company goals are met.
  • Administrative Tasks: Perform administrative duties, including verifying customer-provided information, entering service orders into the database, and processing service orders.
Qualifications

To succeed in this role, you must possess a high school diploma or equivalent plus 1+ years of customer service/sales experience. Basic telephony and cable television experience is preferred. Additionally, you should have excellent communication skills, both written and verbal, and be able to effectively interact with customers, colleagues, and vendors.



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