Restaurant Operations Manager

2 months ago

Batesville, Arkansas, United States Huddle House Full time
About Huddle House

Huddle House is a unique dining experience that brings friends and families together over delicious food, served from the heart. Our company purpose reflects this special bond between team members and the community, setting us apart from other chain restaurants.

Job Summary

We are seeking a highly motivated and experienced General Manager to lead our restaurant team. As a General Manager, you will be responsible for the overall management and operations of the restaurant, ensuring that team members are hospitality-focused, people-focused, and performing their job duties to meet expectations.

Key Responsibilities
  • Recruit and hire staff, maintaining a bench for future growth.
  • Ensure all marketing plans are executed, including proper installation of point-of-purchase (POP) and menu board elements.
  • Staff the restaurant properly and ensure team members are properly trained to do their jobs through effective use of training programs.
  • Provide leadership by creating excitement, enthusiasm, a positive mental attitude, and commitment to company objectives.
  • Ensure all new hire paperwork, time sheets, and payroll data are completed correctly and in a timely manner.
  • Conduct team meetings to discuss operations and procedures.
  • Control payroll to meet company labor costs standards, if applicable.
  • Control inventory to meet company gross profit (GAP) standards, if applicable.
  • Ensure correct inventory levels and all equipment are maintained in excellent condition through the use of approved vendors.
  • Set an example by maintaining an excellent working knowledge and high level of proficiency in the performance of all phases of restaurant operations and technology.
  • Supervise in accordance with established performance and operating policies as set out in the operations standards manual.
  • Work with and motivate Assistant Managers, Shift Leaders, and Team Members to perform up to their highest possible level of ability.
  • Review preliminary profit and loss (P/L) statements and forward all questions to your District Manager.
  • Recognize and adhere to all human resources (HR), sanitation, safety, and security policies and procedures to provide a safe and compliant environment for all.
Requirements
  • Ability to stand for long periods of time.
  • Ability to work around high temperatures.
  • Ability to work around others in close quarters.
  • Able to lift 50 pounds comfortably.
  • Ability to work with various cleaning products.
  • Ability to perform job at a continuous high pace, under pressure, while maintaining quality and speed standards.
  • Must have reliable transportation and a method of communication with the restaurant.
  • Any candidate must be legally able to perform the duties of this position.
Experience
  • 3-5 years of management experience in a quick-service or fast-food dining concept.
  • Financial and analytical aptitude, including planning, budgeting, scheduling, and profit and loss (P/L) management.
  • Current ServSafe certification.
Knowledge, Skills, and Abilities
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to operate and use all equipment necessary to run the restaurant.
  • Ability to effectively make decisions under pressure, while delegating tasks appropriately.
  • Ability to meet performance and brand standards.
  • Strong conflict resolution skills.
  • High sense of urgency.
  • Self-motivated.
  • Excellent organizational, planning, and time management skills.

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