Professional Services Delivery Lead
4 days ago
**Professional Services Operations**
We are seeking an experienced Engagement Manager to join our Professional Services team at Kong. As an Engagement Manager, you will be responsible for driving the success of our customers by delivering strategic engagements and programs that meet their needs and exceed their expectations.
You will work closely with customers and stakeholders to understand their requirements, develop engagement scope, and drive project management activities to deliver business outcomes.
Key Responsibilities:
- Assist Services leadership team with resource assignment and management in Financial Force.
- Ensure timely completion of Month and Quarter end close process.
- Complete new PS employee onboarding with content tailored to the new hires' positions.
Requirements
- Strong project/program management and services delivery experience with a track record of delivery for strategic customers on time and within budget.
- Deep experience working with project financial fundamentals and PSA tools like Financial Force to own and drive operational activities (Reporting, Forecasting, and Tracking).
- Excellent customer-facing skills and ability to communicate with executives as well as other stakeholders at customer sites and cross-functionally within Kong.
About Us
Kong is a leading provider of cloud native API platforms, dedicated to helping businesses build and connect with confidence. Our mission is to build the nervous system that safely and reliably connects all of humankind.
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