Parking Customer Advocate

3 weeks ago


Washington, United States Colonial Parking Full time
Role Overview

The Customer Support Specialist is a key role at Colonial Parking, responsible for delivering exceptional customer service to our clients and parking customers. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. As a Customer Support Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing information and assistance to customers on our products and services.

About the Position

This is a full-time position, requiring a flexible schedule and willingness to work some weekends. The successful candidate will have excellent communication skills, a positive attitude, and the ability to work well under pressure. They will also have previous experience in customer service, preferably in a call center or customer-facing role.

Key Responsibilities

- Handle customer inquiries via phone, email, and website
- Resolve customer complaints and issues in a timely and professional manner
- Provide information and assistance to customers on products and services
- Maintain accurate records of customer interactions
- Collaborate with other teams to resolve complex customer issues

Requirements

- Associate Degree and/or 3-5+ years of customer service experience
- Advanced writing and oral communication skills
- 2-4+ years of inbound customer contact experience
- Previous management experience a plus

Benefits Package
Comprehensive benefits package including health, dental, and vision insurance, 401(k) plan, and paid time off.

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