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Client Support Specialist
2 months ago
Waste Connections is seeking a motivated Customer Service Representative to enhance our operations.
The working hours are Monday to Friday, 7:30 AM - 4:30 PM, with opportunities for overtime. The starting compensation is $22.00 per hour, with a salary range of $22.00 - $24.00 per hour.
KEY RESPONSIBILITIES:
- Collaborate with various departments to address customer issues and become adept in proprietary operational systems.
- Engage with customers via phone and in person to process service requests, including installations, activations, and service modifications.
- Complete contract documentation, calculate service charges, collect deposits, and manage address changes.
- Exhibit proficiency in software applications, particularly in MS Word and Excel.
- Provide services to customers in a manner that fosters positive relationships, addressing inquiries and resolving complaints courteously.
- Thrive in a dynamic, high-volume call environment with precise performance expectations.
- Encourage the sale of additional services as appropriate.
- Support other areas of the business as required.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- The role is based in a call center environment that is clean, well-ventilated, and adequately lit. Customer Service Representatives typically have designated workstations equipped with telephones, headsets, and computers.
- Call center areas may be noisy, and the work can be repetitive and demanding, requiring excellent service delivery under time constraints.
- Extended periods of sitting, typing, or viewing a computer screen are common.
MINIMUM QUALIFICATIONS:
- A minimum of 2 years of experience in a customer service role within a high-volume setting.
- Proficient in reading, writing, and communicating in English.
- A high school diploma or equivalent is preferred.
- Familiarity with MS Word, Excel, and email is preferred, along with required typing and 10-key skills.
- Strong organizational and communication abilities.
- Capability to analyze issues and provide solutions, including data gathering and report preparation.
Benefits: We provide comprehensive benefits, including medical, dental, vision, flexible spending accounts, long-term and short-term disability, life insurance, a 401K retirement plan, and numerous opportunities for professional growth.
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
