Customer Service Representative
2 weeks ago
MSC Industrial Supply Co. is a leading distributor of metalworking and maintenance, repair, and operations (MRO) products and services.
We are seeking a highly skilled Customer Care Representative to join our team. This role requires excellent customer service skills, demonstrated sales ability, and proficiency in systems used by the Representative, Customer Care various roles.
Key Responsibilities- Process electronically generated orders, quote requests, customer service inbound phone calls, email, and chat inquiries for MSC's large Public Sector customers.
- Assist customers and other team members with basic customer technical issues, product knowledge, order processing gaps while also resolving all customer service concerns.
- Interact with Public Sector Account Managers in order to promote MSC's sales-related solutions, account retention, and revenue generation strategies.
- Communicate customer concerns to management ensuring the most effective problem resolution.
- Possess a high school diploma or equivalent required.
- Excellent customer service skills required.
- Demonstrated sales skills required.
- Proficiency in systems used by the Representative, Customer Care various roles, such as AS/400, Oceana, and the MSC website required.
The salary range for this position is estimated at $17-$24 per hour, depending on candidate location and experience. Additionally, we offer a variety of benefits to support you and your family's health, well-being, and financial future, including Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA, and DisABLEd.
About MSCAt MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression, or any category protected by applicable law.
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