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IT Support Specialist

2 months ago

Evendale, Ohio, United States Motion Recruitment Full time

Position Overview: Our client is seeking a skilled IT Support Specialist for a contract role. The ideal candidate will be responsible for providing technical assistance and support for computer systems and hardware.

Key Responsibilities:

  • Perform repairs, testing, imaging, and cleaning of PCs, laptops, monitors, printers, and other related equipment.
  • Maintain accurate inventory of PCs and accessories, ensuring secure storage and organization.
  • Analyze and troubleshoot software and peripheral issues, with the ability to set up and configure hardware.
  • Manage asset installations, moves, additions, and changes, with a focus on large-scale events.
  • Ensure timely follow-up on support tickets requiring additional work or communication.
  • Provide in-person technical support to end users at various locations.
  • Assist in documenting and improving current processes and support resolutions.
  • Support the Site Leader in executing established processes and managing escalations.
  • Handle multiple projects efficiently within an enterprise environment.
  • Represent the organization professionally and communicate effectively with clients and colleagues.

Required Qualifications:

  • 1-3 years of relevant experience in desktop or deskside support.
  • Proficiency in supporting Windows systems, including deployment and imaging.
  • Strong customer service skills.

Preferred Qualifications:

  • Experience with break-fix scenarios.
  • A+ Certification.

Benefits Offered:

  • Comprehensive medical insurance options.
  • Dental and orthodontic benefits.
  • Vision coverage.
  • Health Savings Account (HSA).
  • Flexible Spending Accounts for health and dependent care.
  • Voluntary life insurance and disability coverage.
  • 401(k) plan with matching contributions.
  • Paid sick leave.
  • Legal and identity protection plans.
  • Pre-tax commuter benefits.
  • 529 College Savings Plan.

Motion Recruitment Partners is an Equal Opportunity Employer, committed to inclusivity and diversity in the workplace.