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Senior Field Service Technician

1 month ago

Landrum, South Carolina, United States Peak Technologies Full time

Company Overview

Peak Technologies is a leading provider of end-to-end enterprise mobility, managed services, printing, and mobile data capture solutions. With in-depth industry-specific experience and state-of-the-art solutions, we deliver transformational business results that drive greater ROI and outstanding value.

About the Job

We are seeking an experienced Senior Field Service Technician - Supply Chain Expert to join our team. As a key member of our field service team, you will provide timely and effective support for our customers' equipment, ensuring seamless operations and maximum uptime.

Key Responsibilities:

  • Provide expert technical support for Peak Technologies' customers, troubleshooting and resolving issues related to electro-mechanical devices, printers, kiosk/ATM devices, and other equipment.
  • Maintain a proactive approach to territory management, utilizing current management reports and data to optimize service delivery and efficiency.
  • Develop contingency and support plans to ensure minimal disruption to customers, collaborating with senior peers as needed.
  • Promote sales opportunities through exceptional customer service, identifying growth prospects and driving revenue expansion.
  • Collaborate with internal stakeholders to maintain accurate inventory levels, adhere to approved policies and procedures, and ensure timely documentation of field activity and expenses.
  • Ensure prompt and effective communication with customers and internal stakeholders regarding service call status, ETAs, and resolution outcomes.
  • Build strong relationships with internal and external customers, providing personalized service and support.
  • Develop a deep understanding of corporate and service department procedures and policies.
  • Install, maintain, and repair FHE (forms handling equipment) and other specialized equipment.

Requirements:

  • Near-expert level technical background in electro-mechanical devices or equivalent experience.
  • Associate degree required and/or 5-plus years of equivalent work experience in field service, IT, or a similar industry.
  • Certification in information technology, process improvement, or similar disciplines is desired.
  • Strong computer skills and phone application skills using Microsoft Windows-based programs are required.
  • Able to work from home with minimal supervision or guidance.
  • Must have a valid driver's license and maintain a safe driving record.
  • Able to lift 50 lbs without limitations or constraints.
  • Able to perform in high-pressure environments and travel up to 20% overnight to customer sites nationally.

Benefits:

  • Competitive salary range: $65,000 - $85,000 per year, based on location and experience.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Generous paid time off and holiday schedule.

About Us:

At Peak Technologies, we prioritize equal opportunity and diversity, welcoming candidates from diverse backgrounds and perspectives. If you're passionate about delivering exceptional service and driving business results, we encourage you to apply for this exciting opportunity.