Guitar Technician Specialist
5 days ago
Guitar Center is seeking a skilled Guitar Repair Technician to provide expert maintenance and repair services for customer-owned instruments while ensuring exceptional customer experiences. This role requires strong customer service skills, initiative, and a passion for music to effectively train and assist customers.
About Us
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.
About the Role
This position offers a unique opportunity to combine your technical expertise with a passion for music. As a Guitar Repair Technician, you will be responsible for providing high-quality instrument maintenance and repair services to customers, as well as maintaining store inventory and contributing to the business through quality craftsmanship and customer interaction.
Responsibilities
Interact with customers to ensure a positive customer experience
Service customer-owned instruments with a high level of craftsmanship
Maintain store owned gear, as requested
Complete warranty repair work
Additional duties as assigned
Requirements
Skilled understanding of repairing Guitars
Strong customer service skills and ability to interact with customers in a meaningful way
Ability to identify opportunities & issues and follow through on work activities to capitalize or resolve them
Basic knowledge of Guitar Center products preferred
Ability to learn quickly and take positive action without being requested to do so
Benefits
Estimated salary: $45,000 - $60,000 per year, depending on location and experience
Robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options
Opportunity to develop knowledge and skills including product, store operations, sales and leadership
Unique opportunity to gig leave and share your music with the world
Work in an inclusive environment that puts customers first
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