Patient Services Ambassador

2 weeks ago


Glendale, Arizona, United States Regal Medical Group Full time

Role Summary

This position supports the medical resources of Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, through inbound/outbound communications.

We are seeking a highly organized and detail-oriented individual to serve as a Campus Support Coordinator (Patient Service) in our Glendale, CA office. In this role, you will provide exceptional support to patients, providers, and affiliated resources, ensuring seamless communication and efficient service delivery.

Responsibilities

  • You will handle incoming calls, respond to patient inquiries, and assist with appointment scheduling via phone or computer systems.
  • Your organizational skills will be essential in managing project mailings, such as post-ER visits, Early Bird Alert notifications, and OB Patient Welcome Packets.
  • You will have the ability to read, analyze, and interpret general business periodicals, write reports, and effectively present information to various stakeholders.
  • You will work collaboratively with the team to achieve goals and objectives, while promoting a positive work environment.

Requirements

  • At least 5 years of experience working in a Managed Care or Healthcare environment, preferably with advanced certification or education within the healthcare arena.
  • Proficiency in Microsoft Word processing software, including Word and Excel.
  • Knowledge of medical terminology and healthcare insurance industry operating procedures is required.
  • Bilingual English/Spanish language proficiency is essential for this role.

Compensation and Benefits

The estimated hourly compensation for this position is approximately $21-$25 per hour, depending on qualifications, location, and market factors. Our comprehensive benefits package includes employer-paid health, dental, and vision insurance, flexible spending account options, life insurance, employee assistance program, and more.

We offer a dynamic work environment that fosters teamwork, learning, and career growth opportunities. As a valued member of our team, you will enjoy a fast-paced and exciting atmosphere, with ample opportunities to excel and contribute to our organization's success.



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