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Rental Operations Specialist

3 weeks ago

Cincinnati, Ohio, United States Equipment Depot Full time

Job Summary:

We are seeking a highly skilled Rental Operations Specialist to join our team at Equipment Depot. In this role, you will be responsible for identifying customer needs and providing solutions that ensure profitability through total customer satisfaction.

Key Responsibilities:

  • Determine customer needs on a daily basis
  • Take orders/ requests from internal and external customers
  • Problem solves or refer customer to someone who can meet their need
  • Fulfill customer orders to their satisfaction and according to company guidelines
  • Work with Service Operations to ensure economical rental maintenance costs
  • Communicate essential information to sales, other employees, customers, and managers
  • Help establish competitive rental rates in assigned area
  • Review and approve service work orders on rental equipment, cross-check that warranty is filed
  • Monitor and communicate on market, utilization & trends in assigned region and competitor trends to management
  • Maintain accurate records and files
  • Accurate billing of all short term rental contracts
  • Work with other departments to develop effective strategies to increase sales and gross profit in the contractor division
  • Continuously improve knowledge and skills
  • Look for change in processes and seek new innovations in products and services
  • Maintain acceptable personal and work area standards for safety, appearance, and equipment condition
  • Uphold the EDO vision, mission statements, values, and objectives
  • Understand our customers

About the Role:

This is a full-time position located in Ohio, Cincinnati, OH, at our Equipment Depot facility. The ideal candidate will have related industry experience and excellent communication and problem-solving skills.

What We Offer:

As a member of our team, you will enjoy a competitive salary range of $65,000 - $85,000 per year, depending on experience. You will also receive comprehensive benefits, including medical, dental, and vision coverage, as well as paid time off and opportunities for professional growth and development.