Pet Care Ambassador

4 weeks ago

Orléans, Centre-Val de Loire, United States Destination Pet LLC Full time
Overview
Welcome to Destination Pet LLC, a company that's revolutionizing the pet industry. We're One Pack - a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day.

Salary
$11-$12.50/hour DOE

About the Role
We're looking for a Customer Service Representative to join our team at Pet Palace - West Chester Center. As a key member of our team, you'll be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of care for their pets. Your mission is to build strong relationships with our clients, answer their queries, and resolve any issues they may have in a professional and courteous manner.

Responsibilities
You will be supporting the Mission, Vision, and Values of Destination Pet. Key responsibilities include selling services and products to prospective customers, touring them through the facility, answering phone calls and providing information according to established procedures, welcoming clients and pet guests, and ensuring pet guests have up-to-date vaccination records. Additionally, you'll be handling cash management, explaining company policies to customers, responding to complaints in a professional manner, and escalating issues to supervisors when necessary. You'll also be responsible for maintaining the cleanliness of the lobby and other public areas.

Requirements
To succeed in this role, you'll need to possess excellent communication and interpersonal skills, as well as the ability to resolve problems quickly and professionally. A high school graduate or equivalent, with a minimum of one year of experience in customer service or retail sales, is required. Strong telephone skills are essential, as is the ability to work on a computer system and handle dogs on leashes.

Benefits
You'll enjoy a competitive salary of $11-$12.50/hour, DOE, as well as opportunities for growth and development within our organization. Our comprehensive benefits package includes equal employment opportunities, diversity and inclusion initiatives, and a commitment to creating a workplace that celebrates all aspects of human identity. Join us today and become part of the One Pack.

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