Senior Software Engineer

7 days ago

Charlotte, North Carolina, United States Wells Fargo Full time
About this Role:

We are seeking a Senior Software Engineer to join our dynamic team and spearhead the transformation of our next-generation Contact Center Solution. As a key member of our team, you will work with cross-functional teams to develop innovative, mission-critical, and massively scalable solutions using best-in-class cloud technology and platforms.

You will be responsible for executing complex technology Cloud initiatives, including those with broad impact to external and internal customers. This will involve active contribution to the development of cloud-native microservices, modern event-driven, data lake, and analytics solutions, as well as automating the provisioning of Azure/GCP and hybrid Cloud Infrastructure using Infrastructure as a Code.

Key Responsibilities:
  • Execute on complex technology Cloud initiatives with broad impact to external and internal customers.
  • Develop cloud-native microservices, modern event-driven, data lake, and analytics solutions.
  • Automate the provisioning of Azure/GCP and hybrid Cloud Infrastructure using Infrastructure as a Code.
  • Collaborate with senior engineering managers, leads, and architects to resolve technical issues and achieve goals.
  • Work in a globally distributed team to provide innovative and robust Cloud-centric solutions.
  • Work closely with Product Teams and Vendors to develop and deploy Cloud services to meet customer expectations.
Requirements:
  • 4+ years of Software Engineering experience, or equivalent demonstrated through work experience, training, military experience, or education.
  • 4+ years of Contact Center industry experience with design, development, testing, integration with vendors, CRMs, and business applications.
  • Proven knowledge in one or more of the contact center sub-domains, including IVR/IVA, NLU/NLP, Routing, Recording, and Analytics.
  • Experience with JAVA, Spring Boot, Kafka, Distributed Caches, Elastic Search technologies, GraphQL, and NoSQL Databases.
  • 2+ years of real-time low-latency, front-end Web applications experience with React, Redux, RXJS, Typescript, and progressive Web Apps.
  • 2+ years of Deep Domain Driven Design experience with cloud-native Microservices designed and developed for massive scale and seamless resiliency.
  • 2+ years of experience working with GCP or alternate public/hybrid cloud and a proven track record delivering products with cloud services and cloud architectures at scale.
Desired Qualifications:
  • 3+ years of firsthand experience with TrueCD, DevOps with Cucumber, Jenkins.
  • 3+ years of scripting and infrastructure automation experience, including Python/Go, Shell, Gherkin, PowerShell, etc.
  • 3+ years of experience with automated testing frameworks for Unit testing for Java/Python and UI Microservices, Service Virtualization, and Contract Testing.
  • Full-stack application development experience.
  • Experience working in Agile environments and product backlog refinement against ongoing engineering work.
  • Experience with various aspects of Non-functional Requirements (NFRs) for mission-critical solutions at scale and high availability.
  • Professional cloud certification on Azure/GCP or other cloud providers.
  • Understanding of Network Security Experience, OAUTH, and Enterprise Architecture.

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