Performance Improvement Specialist

2 weeks ago


Brockton, Massachusetts, United States Signature HealthCARE Full time

Signature Healthcare is a leading provider of quality medical services in Southeastern Massachusetts.

The Performance Improvement Specialist will play a key role in enhancing the Patient Experience Department's Continuous Performance Improvement systems and Relationship Based Care initiatives across the organization.

Key Responsibilities:

  • Collaborate with the Department of Patient Experience to deploy and enrich Continuous Performance Improvement systems.
  • Provide one-on-one coaching and training on continuous improvement skills and practices.
  • Facilitate small to mid-sized group education and training sessions.
  • Analyze data to inform the Lean program's progress.
  • Develop documents to support the rollout and sustainability of the Lean Program.

Requirements:

  • Bachelor's degree in a related field or relevant healthcare experience.
  • At least 5 years of experience working in a healthcare environment.
  • Familiarity with Lean business concepts is a plus.
  • Strong business acumen, including verbal and written communication, data interpretation, and interpersonal skills.
  • Excellent presentation and facilitation skills.
  • Ability to adapt to diverse working environments and people.
  • Capacity to manage multiple projects simultaneously.


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