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Parts Counter Associate

2 months ago

Corsicana, Texas, United States Brinson Ford Lincoln - Corsicana Full time
Job Description

Are you looking to join a dynamic and customer-focused automotive group? Consider a career with Brinson Ford Lincoln - Corsicana, a top automotive group in the North Texas area. We are seeking an outstanding and friendly Parts Counter Associate with excellent customer service skills to join our team.

At Brinson Ford Lincoln - Corsicana, we value and reward not only your skills but your effort too. Our team works hard to earn the respect and trust of our customers and takes pride in providing a world-class shopping experience through sales, service, and parts.

We offer:

  • Competitive Pay
  • Many Benefits
  • Outstanding Work Environment
  • Advancement Opportunities
Job Summary

A Parts Counter Associate is responsible for assisting customers in finding the appropriate parts for their vehicle. They work with customers and Technicians to find accessories and order parts for repairs and upgrades to vehicles.

Key Responsibilities
  • Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
  • Informs customers of companion part requirements and specials; ensures that the customer is exposed to the full product line
  • Communication:
    • Answers phone calls, providing price quotes and other information
    • Notifies all necessary parties when special ordered parts have been received
    • Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
  • Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
  • Pulls and fills orders from stock
  • Locates out-of-stock parts from outside source and submits an emergency order, if necessary
  • Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number
  • Follows up on back-ordered parts and replenishes assigned inventory daily
  • Verifies will-call and back-order files weekly and returns to vendors; stocks items not picked up or required
  • Manages all aspects of billing and accounts payable including internal requests billed on service repair orders and direct customer payment/invoicing
  • Maintain value, quality, and integrity
Requirements
  • Minimum high school diploma or GED equivalent required
  • Parts Experienced Preferred
  • Excellent communication and customer service skills
  • Strong computer & phone skills (Internet, MS Outlook)
  • Experience with automotive software preferred
  • Ability to be analytical, problem solve and multi-task
  • Professional appearance and work ethic
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and computers.
  • Ability to understand and carry out detailed but uninvolved written or oral instructions.
  • Preferred, working knowledge of car parts and the tools used for cars.
  • Self-motivated, goal oriented, and ability to work within a fast-paced environment
  • Must be able to lift items up to 50-75 lbs.
  • Current, valid driver's license and satisfactory Motor Vehicle Report (MVR)