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Nutritional Care Assistant

2 months ago

Clinton, Maryland, United States MedStar Health Full time
Overview of the Role
Under the guidance of the clinical dietitians and the Director, the Hospitality Assistants (HA) are responsible for delivering exceptional food service support related to patient nutritional care and menu choices. This role includes assisting with the patient meal tray line and ensuring that all food service needs are met effectively.

Key Responsibilities
  • Prepare meal tray carts for lunch and dinner based on patient selections and dietary orders.
  • Deliver menus to patient rooms, explaining the menu options and offering suggestions to enhance their dining experience.
  • Ensure timely delivery of meal trays to patients, addressing any missing items and providing alternative selections as needed.
  • Collect meal trays from patient rooms and kitchens, ensuring no personal items are left behind, and maintain cleanliness of the food carts.
  • Assist patients in completing their menu selections, ensuring all dietary preferences and condiments are accurately noted.
  • Monitor new admissions or dietary changes, returning completed menus to the dietary office for processing.
  • Facilitate the delivery of late trays, guest trays, and isolation trays, securing necessary approvals prior to delivery.
  • Maintain the cleanliness and organization of utility carts and participate in daily patient satisfaction surveys.
  • Provide clerical assistance to the dietary office, including managing phone inquiries and addressing requests from the hospitality team.
  • Generate standard reports related to meal tallies and dietary orders using the computer system.
  • Participate in departmental training sessions as required.
  • Adhere to patient confidentiality protocols and demonstrate flexibility in performing various kitchen roles as needed.
  • Deliver exceptional customer service to all patients, addressing any concerns and communicating them to the Director of Dietary.
  • Uphold a respectful and professional environment for patients, families, visitors, and colleagues.
  • Perform additional tasks as directed, adapting to the workload of the department.
Qualifications
Education
  • High School Diploma or GED preferred.
  • Completion of specialized training, including a departmental in-service training program within the first month of employment, focusing on dietary restrictions and therapeutic diets.
Skills and Competencies
  • Ability to understand and follow hospital policies and procedures.
  • Proficient in reading, writing, and communicating in English to fulfill job responsibilities.
  • Exhibit ethical behavior aligned with the hospital's mission and values, fostering trust and integrity.
  • Demonstrate professionalism and excellent customer service in interactions with patients and colleagues.
  • Ability to work effectively with individuals from diverse backgrounds.
  • Maintain confidentiality of patient information.
  • Attend required safety training and articulate responsibilities related to safety protocols.
  • Present a professional appearance suitable for the work environment.
  • Consistently report to work on time and meet attendance standards.
  • Familiarity with kitchen equipment and basic math skills.
  • Proficient in using standard office equipment and technology.