Digital Problem Solver and Operations Leader

4 weeks ago


Dallas, Texas, United States Saxon Global Full time

Saxon Global is a dynamic company that offers an exciting opportunity for a Digital Problem Solver and Operations Leader. Based in Rhode Island, the ideal candidate will work evenings and weekend shifts, or consider locations in Dallas, TX, Scottsdale, AZ, Chicago, IL, or Florham Park, NJ. As a technical professional with a passion for resolving complex issues, you will be a key member of our Site Reliability Engineering (SRE) team, driving long-term stability and enhancements in our production environment.

  • With a strong background in production technical support and 4+ years of experience in troubleshooting, you will be responsible for managing chronic problems and ensuring system health.
  • As a Digital Problem Solver and Operations Leader, you will work closely with our team to develop automated tools, systems, and services in multiple technology domains.
  • Our ideal candidate will have a solid understanding of ITSM frameworks and excellent debugging and troubleshooting skills.
  • Experience with Splunk, AppDynamics, ELK, Grafana, and cloud technologies (Microsoft Azure, Google Cloud Platform) is essential.
Key Responsibilities:
  • Remediate chronic problems and ensure system health through proactive monitoring and maintenance.
  • Collaborate with the team to develop and implement automated tools, systems, and services.
  • Participate in 24x7x365 support coverage, providing exceptional technical support to our customers.
Required Skills:
  • 3-5 years of experience in the following tools: Splunk, AppDynamics, ELK, Grafana, and cloud technologies (Microsoft Azure, Google Cloud Platform).
  • Adept in the development of automated tools, systems, and services in multiple technology domains.
  • Strong understanding of ITSM frameworks.
Desired Skills:
  • Exposure to healthcare or retail domains.
  • Experience with JAVA-J2EE, Unix/Linux, PL/SQL, Oracle Golden Gate technologies.
  • Strong business acumen, communication, and presentation skills.
Education & Preferred Qualifications:
  • B.S. degree in Computer Engineering or related degree preferred.

The estimated salary for this role is $50 per hour, with opportunities for growth and development in our dynamic company.



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