Customer Service Representative

4 weeks ago


Mashantucket, Connecticut, United States Foxwoods Resort Casino Full time

Job Summary: Foxwoods Resort Casino seeks a highly skilled Customer Service Representative to join our Engineering Department. This individual will be responsible for receiving and routing all calls regarding service and repair for the Engineering Department, as well as handling Housekeeping requests and Environmental Service related calls.

Key Responsibilities:

  • Receive and route all calls regarding service and repair for the Engineering Department
  • Handle Housekeeping requests, such as additional towels or pillows, and Environmental Service related calls
  • Place follow-up calls to ensure guests' requests/needs are met
  • Become proficient with department-specific computer programs, including Maximo and HotSOS
  • Learn the layout of the entire resort and differentiate among the trades and individuals responsible for responding to each request

Requirements:

  • High School diploma or equivalent required
  • One (1) year of related experience preferred
  • Experience with Microsoft Office software, specifically in Word & Excel for Windows, is preferred
  • Must possess strong interpersonal skills and good organizational skills
  • Bilingualism is preferred

Working Conditions: The position requires prolonged periods of sitting, writing, keyboarding, and telephone interaction in a fast-paced and occasionally hectic environment.

Estimated Salary: $45,000 - $55,000 per annum, based on location and experience. We offer a competitive compensation package that includes opportunities for growth and development within our team.



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