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Customer Service Representative

2 months ago

Fairlawn, Ohio, United States Pet Supplies Plus Full time

About Us

Pet Supplies Plus is a leading retailer of pet food, toys, and supplies. We are committed to providing exceptional customer service and a wide selection of products to meet the needs of our furry friends and their owners.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Store Team Member. As a Store Team Member, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and assisting with daily operations.

Responsibilities

  • Provide exceptional customer service by answering questions, making recommendations, and resolving issues in a timely and professional manner.
  • Maintain a clean and organized store environment by restocking shelves, sweeping and mopping floors, and disposing of trash.
  • Assist with daily operations, including processing transactions, handling customer returns, and answering phone calls.
  • Participate in visual merchandising and inventory management to ensure a visually appealing store environment and accurate inventory levels.
  • Work collaboratively with other team members to achieve sales goals and provide excellent customer service.

Requirements

  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Ability to lift up to 50 pounds and stand for long periods of time.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.

What We Offer

  • A competitive hourly wage and opportunities for advancement.
  • A comprehensive training program to ensure success in the role.
  • A fun and dynamic work environment with a team of passionate pet lovers.

Language

English (en-US)