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Clinical Operations Manager
2 months ago
Job Summary
The Administrative Specialist Lead serves as a key team lead for practice support staff at UCLA Health, responsible for coordinating patient care and ensuring seamless operations in the Gyn Oncology clinics. This role requires a high level of expertise in patient care coordination, with a strong focus on customer service and operational efficiency.
Key Responsibilities
- Coordinate patient care activities, including scheduling, insurance authorizations, and pre- and post-operative educational materials.
- Supervise and train practice support staff, providing guidance on work assignments, performance feedback, and opportunities for growth and development.
- Collaborate with other staff members to ensure smooth patient flow, minimal wait times, and overall patient satisfaction.
- Use in-depth knowledge of UCLA Health's processes and resources to creatively and effectively facilitate patient care and the overall patient experience.
- Act as a customer service advocate, working in a team setting to optimize the patient experience.
Qualifications
- General knowledge of disease processes and patient treatment modalities.
- Knowledge and understanding of medical terminology.
- Minimum of 5 years experience in patient care coordination role, preferably within OB/GYN.
- Strong communication and interpersonal skills, with ability to establish and maintain cooperative working relationships with physicians, residents, research associates, fellows, students, and staff.
- Ability to prioritize tasks, manage multiple projects, and maintain confidentiality.
- Experience with varied computer hardware and software, with proficiency in operating word processing, dictation, and transcription equipment.
- Knowledge of medical center procedures and EPIC/CareConnect system to schedule patients, obtain patient treatment and laboratory information.
- Knowledge of insurance companies admission procedures and policies to inform physicians, staff, and patients and complete pre-authorization requirements.
- Knowledge of coding systems, including ICD-9 and CPT codes for billing purposes.
- Ability to perform basic bookkeeping transactions, such as debiting, crediting, and preparing deposit slips as required.
- Strong writing skills to compose and edit logical, detailed, comprehensive, and grammatically correct correspondence.
