Healthcare Operations Associate

1 week ago


Benton, Arkansas, United States R1 RCM Full time

R1 RCM Inc., a leading provider of technology-driven solutions, is seeking a Customer Service Representative to join our team.

Pay Range: $14.00 - $17.37 per hour

About the Role: As a Customer Service Representative at R1 RCM Inc., you will play a crucial role in providing exceptional patient experiences by efficiently collecting and processing information during registration. You will work with patients who may be ill or worried, listening carefully to ease their anxiety and ask follow-up questions to build rapport in real-time.

Responsibilities:

  • Collect and accurately input patient and insurance information into various systems while maintaining a fast-paced work environment.
  • Provide exceptional customer service to patients, addressing their concerns and questions with compassion and empathy.
  • Work collaboratively as part of a dedicated team to ensure seamless patient registration processes.
  • Stay up-to-date on all vaccinations, pass a drug test, and pass a background check prior to hire.

Requirements:

  • High School Diploma or GED
  • Excellent customer service experience

About Us: At R1 RCM Inc., we are committed to transforming the patient experience and financial performance of hospitals, health systems, and medical groups through innovative technology solutions. Our global workforce of revenue cycle professionals combines deep expertise with cutting-edge technology platforms to deliver sophisticated analytics, AI, intelligent automation, and workflow orchestration. Join our mission to make a meaningful impact in the communities we serve around the world.



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