Customer Service Representative

5 days ago

Milwaukee, Wisconsin, United States Planet Fitness Full time
Job Title: Member Services Representative

We are seeking a motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.

Responsibilities:
  • Customer Service/Front Desk Activities:
    • Greet members and guests, providing exceptional customer service and making everyone feel comfortable and welcome.
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
    • Respond to member questions and concerns in a timely and professional manner.
    • Conduct beverage or merchandise purchases on the point-to-sale system.
    • Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
  • Club Cleanliness and Maintenance:
    • Go above and beyond to keep the front desk area and lobby clean and orderly.
    • Regular facility cleaning and upkeep, including mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
    • Regular cleaning of all exercise equipment and tanning beds.
    • Regular restroom and wet area cleaning and stocking.
Qualifications & Requirements:
  • Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
  • Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding members' expectations.
  • Prior customer service experience preferred.
  • Must be 18 years of age or older.
  • High school diploma/GED equivalent required.
  • Upbeat, positive, and professional attitude.
  • Punctuality and reliability are a must.
  • Obtain and maintain CPR/AED certification within time frames required by the company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
Physical Demands/Requirements:
  • Walk and stand for prolonged periods; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motions.
  • Occasionally lift, carry, push, and/or pull moderate amounts of weight (up to 50lbs).
  • Ability to talk continually in person or on the phone during shift.
  • Maintain physical ability to administer CPR in the event of a medical emergency.
  • Ability to see in normal visual range with or without correction.
  • Ability to hear in the normal audio range with or without correction.
Why Work at Planet Fitness?
  • Contribute to changing people's lives every day by helping us create a healthier planet.
  • Work alongside an amazing group of talented, dynamic professionals.
Benefits:
  • Medical, dental, vision insurance.
  • PTO - paid time off.
  • Free Black Card membership.
  • 401(k) and Roth retirement savings plans.
  • Healthcare and dependent care flexible spending accounts.
  • STD, LTD, term life insurance, and other benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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