Full Stack Production Support Lead

1 week ago


New York, New York, United States MMC Corporate Full time
Job Title: Full-Stack Production Support Lead

Guy Carpenter, a leading global risk and reinsurance specialist, is seeking a highly skilled Full-Stack Production Support Lead to join their team in the New York City office.

Job Summary:

The successful candidate will be responsible for overseeing the maintenance and support of MERN stack applications, leading a team of production support engineers, and collaborating with cross-functional teams to ensure stability, availability, and performance of applications.

Key Responsibilities:
  • Lead and mentor a team of production support engineers in maintaining and supporting MERN stack applications in a production environment.
  • Collaborate with cross-functional teams, including development, QA, and operations, to ensure the stability, availability, and performance of applications.
  • Monitor and analyze application performance metrics to identify and resolve any performance issues.
  • Troubleshoot and resolve complex production issues, including investigating root causes and implementing appropriate solutions.
  • Develop and implement best practices for incident management, problem management, and change management processes.
  • Implement and maintain monitoring and alerting systems to proactively identify and address potential issues.
  • Stay up-to-date with the latest industry trends and best practices in MERN stack development and production support.
  • Provide technical guidance and expertise to the team, ensuring adherence to coding standards and best practices.
  • Collaborate with stakeholders to define technical requirements and provide accurate estimates for project timelines.
  • Drive continuous improvement initiatives to enhance the efficiency and effectiveness of production support processes.
Requirements:
  • Extensive experience in supporting Full-Stack applications.
  • Experience working and supporting enterprise cloud solutions.
  • Proven leadership, people management & mentoring skills.
  • Knowledge of DevOps practices and tools.
What We Offer:

Guy Carpenter offers a competitive total rewards package, including health and welfare benefits, tuition assistance, 401K savings, and other retirement programs, as well as employee assistance programs.

The company is committed to embracing a diverse, inclusive, and flexible work environment, with a focus on attracting and retaining the best people.

Guy Carpenter is a business of Marsh McLennan, the world's leading professional services firm in the areas of risk, strategy, and people.



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