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Automotive Service Center Supervisor
2 months ago
At Midas, we are committed to delivering exceptional services for customer vehicles in the realms of inspection, diagnosis, and repair, leveraging the expertise gained through ASE Certifications and extensive automotive repair experience.
The Automotive Service Center Supervisor is accountable for the operational management and performance of the store, focusing on safety, efficiency, and financial accountability. This role emphasizes customer satisfaction, retention, and the expansion of both existing and new business opportunities. Additionally, the Supervisor oversees overall operations concerning cost management, inventory oversight, environmental compliance, and, most importantly, safety protocols.
We seek a seasoned leader with an entrepreneurial mindset who will take charge of operations, financial outcomes, team morale, and growth strategies. The ideal candidate possesses a college degree or relevant coursework (preferred), a minimum of three years in the automotive repair sector, supervisory or management experience, a background in continuous improvement, P&L management experience, and outstanding interpersonal skills.
Key Responsibilities- Recruit, hire, train, motivate, evaluate, schedule, and mentor team members.
- Provide exceptional customer service while actively listening and advising customers.
- Follow up with customers regarding services requested and estimated completion times.
- Oversee comprehensive vehicle inspections and provide detailed recommendations, including creating computerized repair orders and sourcing necessary parts.
- Discuss pricing estimates with customers and promote available service specials.
- Lead, manage, and train the team while aligning with the company’s vision, purpose, core values, and employee creed.
- Supervise all sales, accounting, and clerical functions performed by Service Advisors.
- Oversee technicians in the inspection, diagnosis, and repair of domestic, European, and Asian vehicles and light trucks.
- Maintain accurate inventory counts and manage any inventory discrepancies.
- Ensure the overall cleanliness and organization of the facility, including adherence to environmental regulations.
- Manage employee payroll, including record-keeping of hours and scheduling.
- Update and submit daily sales reports to corporate management.
- A minimum of 2 years of experience in a managerial role within a service environment.
- General knowledge of automotive systems and repair processes.
- Exceptional customer service skills.
- Strong communication abilities.
- Proficient in POS systems and internet applications.
- Demonstrated leadership capabilities.
- Effective team-building skills.
- Willingness to work a flexible retail schedule, including weekends, evenings, and holidays.
- Valid driver's license.
Join Our Team
As a leading provider of automotive services, Midas is at the forefront of developing career paths and fostering relationships within the communities we serve. At Midas, we handle everything from tires to brakes, offering endless opportunities for growth and expertise development.
Midas locations are independently owned and operated by franchisees. Your application will be directed to the Midas franchise location you applied to, and all hiring and employment decisions will be made by that location's management team. Midas is an equal opportunity employer with a strict policy against any form of discrimination.
