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Overnight Hotel Auditor

2 months ago

Austin, Texas, United States Compass Group Careers Full time
Job Overview

We are currently seeking a dedicated NIGHT AUDITOR to join our hospitality team. This position plays a crucial role in ensuring a seamless experience for our guests during the overnight hours.

Key Responsibilities
  • Guest Management: Facilitate the check-in and check-out processes for guests, ensuring all information is accurately recorded and maintained.
  • Account Reconciliation: Verify and balance guest accounts, ensuring all charges and payments are correctly processed.
  • Customer Service: Address guest inquiries and resolve any issues that may arise during their stay, providing exceptional service at all times.
  • Communication: Respond promptly to phone calls and emails, ensuring that all guest messages and requests are handled efficiently.
  • Emergency Response: Assist guests in emergency situations, maintaining a calm and professional demeanor.
  • Administrative Duties: Maintain the front desk area, ensuring it is well-stocked and organized, and perform any additional tasks as assigned by management.
Qualifications

The ideal candidate will possess previous experience in a hotel or hospitality environment, with the ability to work overnight shifts. Strong communication skills and a commitment to guest satisfaction are essential.

Benefits

We offer a comprehensive benefits package that includes:

  • Retirement Plans
  • Health and Wellness Programs
  • Discount Marketplace
  • Voluntary Benefits

About Compass Group: We are committed to creating a diverse and inclusive workplace where all associates are valued and respected. We are an equal opportunity employer.

Applications are accepted on an ongoing basis.