Brand Ambassador

2 weeks ago

Tysons Corner, Virginia, United States Brunello Cucinelli Full time

About Us:

Brunello Cucinelli is a renowned Italian luxury brand specializing in high-end cashmere and ready-to-wear products. Our company values craftsmanship, quality, and creativity, and we are committed to delivering exceptional customer experiences.

Job Summary:

We are seeking a skilled Brand Ambassador to join our team. As a Brand Ambassador, you will be responsible for delivering outstanding customer service, driving sales, and maintaining visual standards in our stores. This is a vital role that supports our Brand Manager in achieving sales goals and operational objectives.

Key Responsibilities:

  • Provide exceptional customer service by building guest loyalty through in-store experiences.
  • Maximize all selling opportunities to achieve individual sales goals while driving repeat business.
  • Proactively avoid customer service issues by finding meaningful resolutions for customers.
  • Continuously demonstrate product knowledge to enhance sales and utilize company-provided resources to deepen understanding of product assortment.
  • Maintain awareness of all current marketing and promotional activity for both the brand and larger Department Store environment.
  • Act as a brand ambassador, emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle.
  • Facilitate sales with all partners outside of the BC shop, including Personal Shoppers, key designer sales associates, brand ambassadors, and sales associates.
  • Build effective working relationships with colleagues in our other stores, Corporate Partners, Department Store Management, and other non-Brunello Cucinelli employees.
  • Under the guidance and direction of Brand Manager and/or other Department Store Leadership, complete operational objectives, including opening and closing the store, cash handling, inventory, and other tasks as assigned.
  • Support and partner with the Brand Manager and Department Store in maintaining consistent inventory levels to prevent shrink and loss.
  • Ensure visual merchandising standards are maintained throughout the day, assist with floor sets, and moves as needed.
  • Follow policy and procedure, safety guidelines, and meet operational objectives as dictated by Department store and Brunello Cucinelli.
  • Demonstrate reliability and trustworthiness by acting with integrity in all interactions and following company Policy and guidelines.
  • Promote cooperation and commitment within the team to achieve goals and celebrate team accomplishments.
  • Proactively seek feedback for performance and opportunities for growth.

Requirements:

  • High School Diploma required.
  • 1-3 years' experience working in an elevated retail or hospitality environment.
  • Strong affinity for Brunello Cucinelli brand and philosophy.
  • Exceptional customer service and networking skills.
  • Demonstrate flexibility and adaptability when workload or tasks are changed as necessitated by business.
  • Utilize business acumen and strong communication (both written and verbal) in relation to store business, product assortment, and business opportunities.
  • Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
  • Familiarity with RFID technology is a plus.
  • Ability to stand for multiple hours and lift up to 40 pounds without assistance.
  • Able to work a varied schedule each week, including nights and weekends.

EEOC:

Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

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