Route Relief Driver

3 days ago

Anaheim, California, United States Alsco Full time

Job Summary:

The Route Relief/Utility Driver supports the Service Department in its objectives to meet customer needs through up-selling/cross-selling and providing superior customer service. The main duties include covering routes and performing service-related tasks as required. The driver reports to the District Manager.

Essential Functions:

  • Perform all responsibilities of a Route Sales Representative and related tasks.
  • Learn and support all routes. Run routes as needed for holidays, vacations, or other vacancies.
  • When not on a route, assist in rush deliveries, renewals, audits, training, and any other tasks assigned by supervision.
  • Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
  • Actively participate in promotions and contests, training, and audits.
  • Follow company policies/procedures regarding new customers, managing customer needs, and all aspects of service.
  • Ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers, and proactively resolve concerns in cooperation with supervision.
  • Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
  • Handle and process customer payments. Keep route paperwork current.
  • Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles, and maintain proper inventories in accounts. Service items such as facility maintenance products.
  • Monitor and report competitive activity. Keep service agreements current and renewed.
  • Return from route and off-load soiled textiles in the receiving area of the facility.
  • Accurately prepare route paperwork and follow check-in procedures.
  • Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions:

  • Support other service personnel as required by supervision.

Requirements:

  • Have and maintain a valid Driver's License, CDL when applicable.
  • Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
  • Demonstrate excellent skills in the operation of vehicles and verifiable minimum one year experience of safe and successful driving.
  • Demonstrate excellent skills in customer service and route sales.
  • Excellent verbal/written communication skills in English, comprehend and follow direction, and good time management skills and team player.
  • Recognize colors, sizes, and types of product and count, add, and subtract accurately.

Education:

High School graduation or similar experience. Qualified driver's license.

Travel Requirements:

Daily, by delivery vehicle within a route.

Typical Environmental Conditions:

Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center, or depot. Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity:

Physical Demands - sitting, grasping, driving, stooping, kneeling, reaching overhead, moving carts up to 500 lbs., lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

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