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Retail Operations Supervisor

2 months ago


West Jordan, Utah, United States Genuine Parts Company Full time

Job Overview
Join our team at Genuine Parts Company as a Retail Operations Supervisor, where your expertise in customer service and automotive knowledge will shine. This role is pivotal in ensuring our retail and wholesale customers receive exceptional service every day.

Key Responsibilities
This position is ideal for individuals who are passionate about enhancing customer experiences and driving business success. Your main responsibilities will include:

  • Delivering an outstanding customer service experience to boost market presence and store growth.
  • Providing daily leadership to foster a culture of employee engagement and teamwork.
  • Collaborating with team members to implement company initiatives effectively.
  • Balancing the needs of people and profitability.
  • Contributing to a learning environment that promotes career advancement opportunities.

A Day in the Life
As a Retail Operations Supervisor, you will:

  • Lead a dynamic team while supporting the store manager in our fast-paced retail environment.
  • Oversee store operations to optimize sales, profitability, and customer satisfaction.
  • Develop, coach, and motivate your team to achieve exceptional customer service and business outcomes.
  • Manage inventory protection, asset management, and address operational and safety concerns.
  • Ensure the cleanliness and readiness of all store areas, including delivery vehicles and stock rooms.
  • Drive operational and marketing initiatives while continuously improving processes.
  • Build strong customer relationships, assist with inquiries, and ensure a positive shopping experience.

Qualifications
To succeed in this role, you should possess:

  • A high school diploma or equivalent; technical or trade school courses are a plus.
  • Experience in the automotive aftermarket service industry or a strong willingness to learn.
  • A passion for delivering exceptional customer care and building lasting relationships.
  • The ability to thrive in a fast-paced and complex work environment.
  • Knowledge of inventory management systems and cataloging.
  • The capability to lift up to 60lbs when necessary.

Preferred Qualifications
While not mandatory, the following will enhance your application:

  • A background or strong interest in the automotive, heavy equipment, or marine industries.
  • Experience in retail management, auto body/collision, or related fields.
  • A customer-centric mindset, both internally and externally.
  • ASE Certifications or familiarity with NAPA products.

If you are ready to take the next step in your career and make a significant impact at Genuine Parts Company, we encourage you to explore this opportunity further.