Retail Sales and Support Specialist

6 days ago


Homestead, Pennsylvania, United States Michaels Stores Full time
About Michaels Stores

As a leading creative retailer, Michaels is dedicated to fueling the joy of creativity in our customers. With a wide range of art supplies, crafting materials, and framing services, we strive to make every customer's shopping experience enjoyable and memorable.

Job Title: Part-time Service Team Member

$13 - $15 per hour (estimated)

Job Description:

In this role, you will play a vital part in creating a positive and engaging shopping experience for our customers. You will be responsible for delivering excellent customer service, helping customers navigate our store, and ensuring all customers receive a seamless checkout experience.

  • You will engage customers on the benefits of our Rewards program and Private Label Credit Cards, complete enrollments, and educate them on our Voice of Customer survey.
  • You will assist with Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • You will participate in truck unloading, stocking, and planogram processes, responsible for completing merchandise recovery and maintenance.

You will also support shrink and safety programs, adhere to Standard Operating Procedures (SOPs), and interact with others in an accepting and respectful manner. Cross-trained in Custom Framing selling and production.

Requirements:
  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

At Michaels, we believe in providing opportunities for growth and development. We offer training and development programs to help you succeed in your role and advance your career.



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