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Sales Associate

2 months ago

Salem New Hampshire, United States Drybar Shops Full time
About Drybar Shops

Drybar Shops is a leading blow dry-only bar, dedicated to providing exceptional customer experiences. We're seeking a highly skilled and enthusiastic Sales Associate/Customer Service Representative to join our team.

Job Summary

We're looking for a charismatic and customer-focused individual to lead our clients' experiences from check-in to check-out. As a Sales Associate/Customer Service Representative, you'll be responsible for creating a memorable experience for our clients, ensuring Drybar standards are upheld, and maintaining a positive shop atmosphere.

Key Responsibilities
  • Lead the client's experience from check-in to check-out, ensuring Drybar standards are upheld.
  • Set the tone of a positive shop atmosphere by approaching the day as if hosting a party.
  • Troubleshoot any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients' needs are met.
  • Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk and bar area clean.
  • Perform side work activities such as dusting, cleaning, sweeping, inventory, cleaning dishes/glasses, re-stocking product shelves, and other similar duties.
Requirements
  • Experience in a fast-paced, customer service-centric environment.
  • Previous experience with Point-of-Sale (POS) Systems strongly preferred.
  • Previous salon/spa experience preferred but not required.
  • High school diploma or equivalent.
  • Ability to work at a sustained, fast pace.
  • Excellent problem-solving and troubleshooting skills.
  • Track record in providing over-the-top, amazing customer service.
  • Ability to multitask with ease.
  • Frequently required to stand and/or walk for duration of 6-8 hour long shifts.
  • Has the technical ability and skills to operate a point-of-sale system.
  • Problem solver – uses logic and support resources to solve problems at the front desk.
  • Maintains professional demeanor under pressure.
  • Must have weekend availability.
What We Offer
  • Competitive compensation with potential to make between $12- $22+ per hour based on performance.
  • Paid and ongoing training.
  • Flexible schedules that are set.
  • Complimentary blowouts.
  • Generous discounts on retail products.
  • Flexible dress code: black, white, grey, yellow, and denim.
  • An upbeat, positive, fun, family-feel shop culture.