Retail Shift Lead

We are seeking a highly motivated and experienced Retail Shift Lead to join our team at 5.11 Tactical. As a Retail Shift Lead, you will be responsible for delivering an exceptional customer experience, building and maintaining customer relationships, and achieving store sales goals.

• Deliver Overall Brand Experience
  • Direct and model 5.11's values, mission, and service standards to provide an elevated customer experience.
  • Work closely with the 5.11 Tactical merchandising team to coordinate merchandising updates, identify opportunities, and support long-term strategies.
  • Lead and delegate merchandise processing, replenishment, and recovery of sales floor to brand standards.
  • Ensure all alterations and embellishments are executed according to department specs.
  • Model an efficient and satisfying cash-wrap experience.
  • Ensure housekeeping duties are completed to maintain a neat, clean, and professional store experience.
  • Monitor and follow up on sales goals, sales plans, and sales budgets to optimize profit.
  • Assist with reductions, price changes, and transfers.
  • Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags.
  • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety.
  • Have working knowledge and oversee the use of all company systems in store.
• Build Customer Relationships
  • Create an environment that maintains a 100% focus on the customer.
  • Model selling behaviors to build customer relationships and brand loyalty.
  • Model and support the use of store tools and systems to nurture customer relationships.
• Achieve Results
  • Accountable for store and individual sales goals.
  • Help attract, recruit, hire, and train high-caliber leadership service specialists.
  • Help assess team performance and provide feedback using both informal and formal methods.
  • Ensure all team members are working together to create a positive environment and resolve issues.
  • Write and flex store labor schedule.
  • Help manage store controllable expenses.
  • Protect the assets of the store through the implementation of loss prevention practices.