Insurance Service Representative

16 hours ago


GondrecourtleChâteau, Grand Est, United States HomeServices of America Inc Full time
Job Summary

We are seeking a skilled Insurance Service Representative to join our team at HomeServices of America Inc. In this role, you will provide day-to-day service and support to new and existing clients, ensuring objectives for profitability and growth are met.

About the Role

This is a customer-facing position that requires excellent communication and problem-solving skills. You will work closely with insurance companies and underwriters to process policy changes, handle claims and billing inquiries, and foster strong relationships with clients.

Key Responsibilities
  • Support sales programs and long-term objectives to enhance business strategy and achieve goals related to profitability, cost control, and organizational effectiveness.
  • Work with existing clients to provide quotes on current lines of business or line replacements, and cross-sell services.
  • Report any circumstances that may lead to potential or actual errors and omissions claims and/or complaints to the department manager.
  • Perform additional responsibilities as requested or assigned.
Performance Expectations
  • Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
  • Perform responsibilities as directed, achieving desired results within expected time frames and with a high degree of quality and professionalism.
  • Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
  • Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities and take personal initiative for technical and professional development.
  • Follow the company HR Policy, Code of Business Conduct, and all subsidiary and department policies and procedures.
Requirements
  • High School Diploma or equivalent work experience and knowledge.
  • Two years successful servicing experience with an independent agency (or equivalent).
  • Property and Casualty License.
  • Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes.
  • Thorough knowledge of all personal lines insurance products, especially those represented through HomeServices Insurance.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Excellent oral, written, and interpersonal communication skills.
  • Proven automation, time management, and organizational skills.
  • Familiarity with risk assessment and risk management techniques.
Compensation and Benefits

The estimated salary for this position is $55,000 - $65,000 per year, depending on location and experience. We offer a competitive benefits package, including health insurance, retirement plans, and paid time off.



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