Insurance Service Representative
16 hours ago
We are seeking a skilled Insurance Service Representative to join our team at HomeServices of America Inc. In this role, you will provide day-to-day service and support to new and existing clients, ensuring objectives for profitability and growth are met.
About the RoleThis is a customer-facing position that requires excellent communication and problem-solving skills. You will work closely with insurance companies and underwriters to process policy changes, handle claims and billing inquiries, and foster strong relationships with clients.
Key Responsibilities- Support sales programs and long-term objectives to enhance business strategy and achieve goals related to profitability, cost control, and organizational effectiveness.
- Work with existing clients to provide quotes on current lines of business or line replacements, and cross-sell services.
- Report any circumstances that may lead to potential or actual errors and omissions claims and/or complaints to the department manager.
- Perform additional responsibilities as requested or assigned.
- Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
- Perform responsibilities as directed, achieving desired results within expected time frames and with a high degree of quality and professionalism.
- Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
- Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities and take personal initiative for technical and professional development.
- Follow the company HR Policy, Code of Business Conduct, and all subsidiary and department policies and procedures.
- High School Diploma or equivalent work experience and knowledge.
- Two years successful servicing experience with an independent agency (or equivalent).
- Property and Casualty License.
- Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes.
- Thorough knowledge of all personal lines insurance products, especially those represented through HomeServices Insurance.
- Excellent analytical, problem-solving, and decision-making skills.
- Excellent oral, written, and interpersonal communication skills.
- Proven automation, time management, and organizational skills.
- Familiarity with risk assessment and risk management techniques.
The estimated salary for this position is $55,000 - $65,000 per year, depending on location and experience. We offer a competitive benefits package, including health insurance, retirement plans, and paid time off.
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