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Client Relations Specialist

2 months ago

Youngstown, Ohio, United States Habegger Full time

Position Overview:

The Habegger Corporation is in search of a dedicated Customer Service Representative who embodies responsibility, organization, and a strong commitment to customer satisfaction. In this role, you will represent Habegger in fulfilling customer orders and engaging with clients through various communication channels including phone, email, and face-to-face interactions.

Key Responsibilities:

  • Engage with customers to build and maintain strong relationships.
  • Process and manage customer orders efficiently.
  • Create memorable experiences that foster long-term customer loyalty.

At Habegger, we prioritize customer experience, which necessitates that our Customer Service Representatives possess a deep understanding of customer needs and the capability to surpass their expectations. Additionally, punctuality, attention to detail, and a tidy approach to daily tasks are essential.

Essential Qualifications:

  • Exceptional customer service skills.
  • Proficient computer skills.
  • Positive demeanor and attitude.
  • Ability to communicate effectively with both internal and external customers.
  • Team-oriented and safety-conscious.
  • Maintain cleanliness and organization of all equipment and products.
  • Professional appearance at all times.
  • Strong verbal communication abilities.
  • A desire for personal and professional growth within the company.
  • A sense of urgency in task completion.

Preferred Qualifications:

  • High School Diploma or GED.
  • Experience in the HVAC industry is advantageous.
  • Prior customer service experience is beneficial.
  • Experience in customer communication via phone and email.
  • Problem-solving skills to address customer needs effectively.
  • Ability to perform some heavy lifting as required.

Benefits:

  • 401k plan with profit sharing.
  • Comprehensive medical, dental, vision, and life insurance options.
  • Bonus opportunities based on performance.
  • Opportunities for career advancement.

The Habegger Corporation is proud to be an Equal Opportunity Employer.