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Sales and Customer Service Representative

2 months ago

Washington, United States Massage Envy Full time

Overview: Where Better Careers Begin

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Representative. As a Sales and Customer Service Representative, you will be responsible for providing an exceptional experience for our clients, promoting the value of Total Body Care, and supporting clinic flow.

Key Responsibilities:

  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach

Culture and Support:

  • Trained leadership that is invested in your success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge

If you are a team player with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity.