Customer Support Representative
5 days ago
We are seeking a skilled and compassionate Customer Support Representative to join our team at Hamilton Health Center Inc. in Harrisburg, PA. In this role, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.
About Us
Hamilton Health Center Inc. is a Federally Qualified Health Center (FQHC) dedicated to delivering high-quality, patient-centered healthcare services. We value diversity, equity, and inclusion and strive to create a welcoming environment for all our patients and employees.
Responsibilities
- Register patients for medical services and verify their insurance coverage
- Manage patient scheduling and workflow to ensure smooth operations
- Assist patients with questions, concerns, and navigation of our services
- Collaborate with our clinical staff to provide comprehensive care
- Maintain accurate and up-to-date patient records
Requirements
- Customer Service Experience: 1+ year of experience in a customer-facing role, preferably in a healthcare setting
- Tech Skills: Proficiency in basic computer skills and data entry
- Communication Skills: Excellent verbal and written communication skills to interact with diverse patients and staff
- Teamwork: Ability to work collaboratively with our multidisciplinary team
Preferred Qualifications
- Experience working in a medical office setting
- Familiarity with The Joint Commission regulations
- Bilingual or multilingual skills
Compensation and Benefits
The estimated salary for this position is $45,000 - $55,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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