Citrix Support Specialist
4 weeks ago
Job Summary:
The Citrix Support Engineer will play a critical role in ensuring the smooth operation of our Citrix environment, supporting a robust user base of 15,000+ users. This position requires a strong technical background in Citrix administration, with experience in managing and maintaining Citrix environments.
Key Responsibilities:
- Perform daily responsibilities to support the Citrix environment, including routine patch management and system maintenance.
- Assist in the design and implementation of future-state virtual end-user computing environments.
- Responsible for maintaining critical business operations of Citrix 24/7/365, which may require after-hours, additional hours, etc., to support this critical environment.
- Responsible for Citrix policies and procedures, best practices, and correlated documentation.
- Responsible to support required system reporting (audit, performance, etc.).
Requirements:
- BS/BA degree in Management Information Systems, Computer Science, or other technical area of study preferred.
- Minimum 2+ years of experience managing a Citrix environment required.
- In-depth experience in the installation, configuration, and maintenance of the Citrix Infrastructure.
- Experience with Citrix Virtual Apps and Desktops, Storefront Server, Citrix User Profile Manager, Citrix Director, Citrix Studio, Citrix Machine Creation Services.
- Specific and direct experience with at least one ticketing system (Service Now, Remedy, HEAT, etc.).
- Familiarity with business operations and best-in-class technology landscape.
Preferred Qualifications:
- Relevant Citrix certifications (Citrix CCA, CCP, CCE) are a plus.
Working Conditions:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.
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