Front-of-House Retail Sales Director

3 weeks ago


Alexandria, Virginia, United States The Spice & Tea Exchange Full time

**About Us**

The Spice & Tea Exchange is a specialty retail shop and culinary wonderland in the heart of historic Annapolis, MD. We're passionate about creating an AMAZING customer experience by listening to our customers' needs and ensuring they don't leave empty-handed.

**Job Description**

We're seeking a highly motivated Sales Operations Lead to join our dynamic team. As a key player in our store team, you'll be responsible for driving overall client satisfaction, cultivating a winning culture that inspires excellence, and achieving weekly sales targets.

Your primary focus will be on providing leadership, developing product knowledge, and fostering a spirit of continuous improvement across the team. You'll work closely with the Store Manager to plan, execute, and coordinate store resources towards outside business development and marketing initiatives.

**Responsibilities:**

  • Drive overall client satisfaction and achieve weekly sales targets.
  • Develop and maintain product knowledge to enhance sales and build the ticket.
  • Cultivate a winning culture that inspires excellence and fosters a spirit of continuous improvement.
  • Provide feedback to Store Manager/Owner for associate performance appraisals, recognition, evaluations, and disciplinary actions.

**Requirements:**

  • Bachelor's degree in Business Administration or related field.
  • Minimum 3 years of sales management experience in a retail environment.
  • Proven track record of driving sales growth and improving customer satisfaction.
  • Strong communication and leadership skills.

**Benefits:**

  • A competitive salary range of $60,000 - $80,000 per year, based on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • A generous paid time off policy.

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