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Server

2 months ago

Fort Myers, Florida, United States First Watch Full time

Job Summary:

We are seeking a skilled and friendly Server to join our team at First Watch. As a Server, you will be responsible for providing exceptional customer service, ensuring a memorable dining experience for our guests.

Key Responsibilities:

  • Provide friendly, efficient, and accurate service to create a memorable experience for our customers.
  • Describe menu items, assist customers in making food and beverage selections, take and place orders, deliver food and beverages, and assist fellow team members to ensure overall customer satisfaction.
  • Understand our company's mission and demonstrate a positive attitude with customers, co-workers, and management throughout shift.
  • Work as part of a team and help fellow employees at every opportunity to ensure a memorable experience for our customers is consistently provided.
  • Successfully execute the 5 Steps of Service and Ten Commandments.
  • Treat customers in a respectful, courteous, and equitable manner.
  • Welcome and greet customers.
  • Inform customers of seasonal specials and/or menu changes.
  • Answer questions regarding the menu, food/beverage preparation, recipe ingredients, allergens, etc.
  • Handle special customer requests such as separate checks, etc.
  • Take food and beverage orders from customers; properly use the Point of Sale System (POS) to record orders.
  • Serve food and beverages to customers in a timely and courteous manner using and following reference points.
  • Exercise Veto Responsibility when picking up food from the kitchen for delivery to customers.
  • Maintain cleanliness and organization in service areas.
  • Check with customers to ensure that they are enjoying their meal and take action to solve any problems.
  • Anticipate the needs of customers and respond promptly to any requests or concerns.
  • Ensure accuracy of customer check and promptly present check to customers approximately halfway through their meal.
  • Ensure tables are bussed and set for customers, with routine assistance from Bussers, Hosts, and other co-workers.
  • Thank customers and invite them to return.
  • Accurately report all tip income on a daily basis.
  • Check customers' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages in restaurants that serve alcohol.

Additional Responsibilities:

  • Servers are expected to work 1 Host shift per week.
  • Perform on a regular basis a variety of tasks contemporaneously with the duties involving interaction with and direct service to customers (including, but not limited to, brewing coffee/tea, refilling ice, rolling silverware, sweeping service areas, pre-bussing and bussing tables, organizing server stations) or as directed by management.
  • Servers may be designated to come in for a reasonable amount of time immediately before the restaurant opens or to stay immediately after the restaurant closes for a reasonable amount of time to assist with opening/closing duties for shift readiness and other assigned tasks.
  • Perform other duties as assigned in support of successful/efficient restaurant operations and customer service.

Requirements:

  • Must be upbeat, outgoing, and positive.
  • Able to work positively in a fast-paced environment.
  • Excellent verbal communication and interpersonal skills.
  • Punctual with regular and reliable attendance.
  • Honesty and integrity.
  • Must be 18 years of age.
  • Must be able to effectively communicate with customers, management, and co-workers.
  • Basic math (including the ability to make change), reading, and writing skills.
  • Multi-task oriented; ability to perform multiple job functions and take care of multiple tables at one time.
  • Able to operate and enter information into POS systems or programs, and use other technical equipment.
  • Follow workplace safety procedures, such as cleaning up spills, pouring coffee away from the table, etc.
  • Safety conscious - must understand and always follow the food safety program guidelines, including personal hygiene, sanitation, and proper safe food handling procedures and must complete company food handler training requirements.
  • Physical activity that includes continuous walking, standing, bending, and lifting (up to 50 lbs).
  • Moderate exposure to extreme temperatures.
  • Must report to work in a neat, clean uniform and present a well-groomed, hygienic appearance.
  • Must wear slip-resistant shoes and apron at all times, as supplied by First Watch.