Automation Systems Specialist
1 month ago
Empowering Sustainable Progress
Siemens Industry, Inc. is committed to enabling sustainable progress through technology. As a Building Automation Service Specialist, you will play a vital role in empowering our customers by combining the real and digital worlds.
About the Role
As a Service Specialist, you will be responsible for performing assigned tasks on automation systems, including service agreement maintenance, projects, and on-call (time and material) service. You will respond to emergency service calls as directed during regularly scheduled hours and after hours as needed.
Key Responsibilities
- Execute digitalization and standard service operations strategies
- Work with multiple internal service team members, including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
- Follow safety requirements as outlined by Siemens and customers, and successfully completes assigned training as outlined in the training path
- Follow mandatory policies, procedures, and standards, may coordinate with contractors on job sites, maintains tools and test equipment
- Support after hours during on-call rotation, responds to service calls (emergency and on-site) as assigned, performs repairs as directed on all automation system types
- Be responsible for completing service ticket documentation per the policy, follow and maintain preventive maintenance schedules
- Maintain complete and accurate documentation of services performed and generates reports within Siemens tools
- Provide instructions to customer personnel regarding proper system operations and assists with training
- Identify and reports system discrepancies, suggests system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement, performs system checkout and startup on projects
- Work overtime when needed, (Compressed schedule performance can be a factor and will require extended hours to meet commitments)
- Work rotational on-call and/or minimal overnight travel
- Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs
Requirements
- 1+ years' experience servicing electronic control or HVAC equipment
- Electro-mechanical experience (either in a previous role or through education) and user PC/software skill
- Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
- Must be able and willing to use hand tools, laptop, email, smartphone, and tablet as well as carrying and moving equipment and tools weighing up to 75 pounds unassisted
- Experience with Microsoft Office (Word, Excel, and Outlook)
- Ability and willingness to work overtime when needed
- Must be 18 years of age and possess a valid driver's license with limited violations
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications
- High school diploma or state-recognized GED
- Specialized skill training/certification
- 1+ years of experience installing and servicing electronic control or HVAC equipment
- Knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations
- Engineering and programming (PLC or BMS) background
- Knowledge of building system communication protocols (BACnet, Modbus, TCP/IP)
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