IOP Transition Specialist
1 week ago
Quest Diagnostics is seeking a highly skilled IOP Transition Representative to join our team. As a key member of our Field Services Department, you will be responsible for providing exceptional onboarding services to new and complex customers who have been approved for placement of an in-office phlebotomist (IOP).
Key Responsibilities:- Provide effective onboarding services for new IOP clients and related phlebotomists.
- Ensure clients and phlebotomists are well-trained on test ordering processes and office protocols.
- Resolve any TIQ or TNP issues and provide feedback to clients.
- Ensure client set-up is completed prior to go-live (i.e., supplies, connectivity, work station, etc.).
- Take initiative to resolve issues or escalate to appropriate manager for resolution.
- Responsible for training, coaching, and providing input on the performance evaluation of phlebotomists as appropriate.
- Assist in the roll-out of new policies and procedures.
- Greet patients appropriately and treat all clients and patients in a courteous and caring manner.
- Ensure all field phlebotomy and IOP specimens are collected accurately and on time according to established procedures.
- Responsible for completing requisitions accurately.
- Meet with clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e., diagnosis codes, UPIN information, etc.
- Research test/client information utilizing lab computer system or Directory of Service.
- Label, centrifuge, split, and freeze specimens as required by test order.
- Package specimens for transport.
- Assist in relocating, opening new facilities as necessary, maintains required records and documentation.
- 5 years of phlebotomy experience required, inclusive of pediatric and geriatric venipuncture, capillary collections.
- Minimum 2 years as a phlebotomist in Patient Service Center environment.
- Keyboard/data entry application experience required.
- Customer service in a service environment required.
- Must have reliable transportation, valid driver license, and clean driving record.
- Leadership experience is desirable.
- Position requires travel.
- Must be flexible and available based on staffing requirements; weekends, holidays, and overtime. May be required to work occasional on-call duties weekends, evenings, and early AM.
- Occasionally lifting up to 25 pounds.
- May require extended periods of focus.
- May require extended periods of sitting or standing.
- Ability to manage stress.
- Capable of handling multiple priorities in a high-volume setting.
- Knowledge of medical terminology helpful.
- Demonstrated familiarity and compliance with all protocols, practices, and procedures of Field Services Department.
- The position requires the ability to effectively communicate in English.
- Excellent phlebotomy skills.
- Ability to work independently with minimal supervision.
- Strong organizational skills.
- Strong communication skills.
- Strong interpersonal skills.
- Excellent keyboard/data entry skills preferred.
- High School Diploma or Equivalent.
- Medical training: medical assistant or paramedic training.
Quest Diagnostics is an Equal Opportunity Employer and welcomes applications from qualified candidates. We are proud to offer a comprehensive benefits package and a supportive work environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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