IOP Transition Specialist

1 week ago

Rockford, Illinois, United States Quest Diagnostics Full time
Job Title: IOP Transition Representative

Quest Diagnostics is seeking a highly skilled IOP Transition Representative to join our team. As a key member of our Field Services Department, you will be responsible for providing exceptional onboarding services to new and complex customers who have been approved for placement of an in-office phlebotomist (IOP).

Key Responsibilities:
  • Provide effective onboarding services for new IOP clients and related phlebotomists.
  • Ensure clients and phlebotomists are well-trained on test ordering processes and office protocols.
  • Resolve any TIQ or TNP issues and provide feedback to clients.
  • Ensure client set-up is completed prior to go-live (i.e., supplies, connectivity, work station, etc.).
  • Take initiative to resolve issues or escalate to appropriate manager for resolution.
  • Responsible for training, coaching, and providing input on the performance evaluation of phlebotomists as appropriate.
  • Assist in the roll-out of new policies and procedures.
  • Greet patients appropriately and treat all clients and patients in a courteous and caring manner.
  • Ensure all field phlebotomy and IOP specimens are collected accurately and on time according to established procedures.
  • Responsible for completing requisitions accurately.
  • Meet with clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e., diagnosis codes, UPIN information, etc.
  • Research test/client information utilizing lab computer system or Directory of Service.
  • Label, centrifuge, split, and freeze specimens as required by test order.
  • Package specimens for transport.
  • Assist in relocating, opening new facilities as necessary, maintains required records and documentation.
Requirements:
  • 5 years of phlebotomy experience required, inclusive of pediatric and geriatric venipuncture, capillary collections.
  • Minimum 2 years as a phlebotomist in Patient Service Center environment.
  • Keyboard/data entry application experience required.
  • Customer service in a service environment required.
  • Must have reliable transportation, valid driver license, and clean driving record.
Preferred Qualifications:
  • Leadership experience is desirable.
Physical and Mental Requirements:
  • Position requires travel.
  • Must be flexible and available based on staffing requirements; weekends, holidays, and overtime. May be required to work occasional on-call duties weekends, evenings, and early AM.
  • Occasionally lifting up to 25 pounds.
  • May require extended periods of focus.
  • May require extended periods of sitting or standing.
  • Ability to manage stress.
  • Capable of handling multiple priorities in a high-volume setting.
Knowledge and Skills:
  • Knowledge of medical terminology helpful.
  • Demonstrated familiarity and compliance with all protocols, practices, and procedures of Field Services Department.
  • The position requires the ability to effectively communicate in English.
  • Excellent phlebotomy skills.
  • Ability to work independently with minimal supervision.
  • Strong organizational skills.
  • Strong communication skills.
  • Strong interpersonal skills.
  • Excellent keyboard/data entry skills preferred.
Education:
  • High School Diploma or Equivalent.
License/Certifications:
  • Medical training: medical assistant or paramedic training.

Quest Diagnostics is an Equal Opportunity Employer and welcomes applications from qualified candidates. We are proud to offer a comprehensive benefits package and a supportive work environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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