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Food Lion Team Member

2 months ago

Milford, Connecticut, United States Food Lion Full time

Job Summary

Food Lion is seeking a highly motivated and customer-focused To Go Associate to join our team. As a To Go Associate, you will be responsible for providing fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards.

Key Responsibilities

  • Smile, greet each customer, use name whenever possible, and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
  • Exhibit behaviors that align with Food Lion's guiding principles, core values, vision, and strategy.
  • Ability to shop multiple customer orders using the designated tools and equipment.
  • Recognize or differentiate between all types of produce carried in the store, including differences between varieties of similar classes of products.
  • Substitute items when requested.
  • Scan, bag, and label the purchase efficiently and accurately, while following established company policy and procedure.
  • Verify all customer IDs presented and observe store policies pertaining to the sale of alcoholic beverages.
  • Assist customers picking up orders.
  • Complete Accountability Form from end to end process.
  • Is courteous and helpful to other associates.
  • Wears the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
  • Controls store's expenses through proper use of store supplies such as receipt tape, bags, and cleaning supplies.
  • Adheres to all company guidelines, policies, and standard practices.
  • Observes and corrects all unsafe conditions that could cause associate or customer accidents.
  • Notify QA of any cleaning issues or maintenance required for To-Go area and equipment.
  • Successfully complete Computer Based Training (CBT) and Training Aid courses.
  • Performs all other duties as assigned.

Requirements

  • High school graduate or equivalent preferred.
  • Good interpersonal, communication, and customer service skills.
  • Desire to work in a team environment.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Must meet minimum age requirements, when applicable, to perform specific job functions.

Physical Requirements

  • Ability to use computers, smart devices, and other communication systems required to perform job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
  • Pull or push up to 75 lbs. on occasion.
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
  • Stand 100% of the time with frequently walking short distances.
  • Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level.
  • Meet established volume activity standards for the position.
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time, including inclement weather.
  • Have sufficient visual ability to check ID cards.