Retail Associate

3 days ago


Independence, Kentucky, United States Sam's Club Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Service Specialist. In this role, you will be responsible for providing exceptional service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment.

Key Responsibilities

• Ensure club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable; offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.

• Maintain safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.

• Provide member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.

Requirements

• High school diploma or equivalent required; some college or experience in retail or customer service preferred.

• Excellent communication and interpersonal skills; ability to work effectively in a fast-paced environment.

• Ability to stand for long periods of time and lift up to 25 pounds; ability to work in a variety of weather conditions.

Benefits

• Competitive hourly wage range: $16.00 to $23.00.

• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

• Comprehensive benefits package, including medical, vision, and dental coverage; 401(k) and stock purchase plans; paid time off and parental leave; and more.

What We Offer

At Sam's Club, we offer a dynamic and supportive work environment that fosters growth and development. We are committed to providing our associates with the tools and resources they need to succeed in their roles and advance in their careers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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