Retail Experience Specialist

4 days ago


Sioux Falls, South Dakota, United States AAA Mid Atlantic Full time

About the Role

We are seeking a highly motivated Retail Experience Specialist to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service while promoting AAA products and services.

Key Responsibilities:

  • Sales Excellence: Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
  • Travel Planning: Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
  • Customer Service: Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.

Requirements

  • Six (6) months of sales and customer service experience.
  • Effective written and oral communication skills.
  • Proficiency in computer skills essential for multitasking in a fast-paced retail environment.
  • Basic geography knowledge is beneficial.
  • A minimum educational requirement to join our team is a high school diploma/GED.

What We Offer

  • Competitive compensation based on experience and location.
  • Monthly incentive plan tailored to reward individual performance.
  • AAA Premier membership benefits.
  • Comprehensive benefits package including medical, dental, vision, and prescription coverage.
  • Tuition reimbursement program.
  • 401(K) plan with company match up to 7%.

Estimated Salary: $50,000 - $70,000 per year



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